Front-End Customer Experience Leader

Kroger; Stevens Point (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger is seeking a Front-end Leader to direct and supervise all day-to-day front-end operations. You will implement best practices, drive customer service, and ensure a safe, clean environment to help customers feel welcome and valued.

You will manage scheduling, budgeting, promotions, and inventory, while coaching associates and upholding company values across the department in a busy store setting.

Qualifications

• Knowledge of basic math and counting.
• Ability to handle stressful situations.
• Retail or customer service experience required.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates to achieve store goals.
• Answer questions about products to help customers feel welcome.
• Know products and respond to questions with suggestions.
• Monitor and control department expenses.
• Manage cash, sales, and cash records.
• Schedule front-end associates for coverage.
• Assist management with budget and revenue reviews.
• Develop and implement a department business plan.
• Create and execute sales promotions with store management.
• Stay current with ads and promotions.
• Schedule and set price changes; update shelf signs.
• Plan and supervise inventory processes.
• Train associates on stock and ordering.
• Adhere to food safety regulations and safety guidance.
• Report safety risks and incidents.
• Oversee efficient front-end operations.
• Comply with laws and company guidelines.

Skills

Basic math

Stress management

Retail experience

Job description

Kroger is seeking a Front-end Leader to direct and supervise all day-to-day front-end operations. You will implement best practices, drive customer service, and ensure a safe, clean environment to help customers feel welcome and valued.

You will manage scheduling, budgeting, promotions, and inventory, while coaching associates and upholding company values across the department in a busy store setting.