Front End Team Lead — Drive Customer Experience & Growth

Ollie; Beaver Dam (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, RX after 90‑d

401K with company match

20% associate discount

Vast array of voluntary benefits

Job summary

Ollie's is hiring a Retail Front End Team Leader in Beaver Dam, WI. This role leads the front-end team to deliver excellent customer service, manage daily operations, and support store performance. It also oversees associate development, safety, and banking-related tasks while upholding Ollie’s values and policies.

The position requires guiding a sales team, maintaining standards, coordinating schedules, and driving a positive, guest-focused store environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Job description

Ollie's is hiring a Retail Front End Team Leader in Beaver Dam, WI. This role leads the front-end team to deliver excellent customer service, manage daily operations, and support store performance. It also oversees associate development, safety, and banking-related tasks while upholding Ollie’s values and policies.

The position requires guiding a sales team, maintaining standards, coordinating schedules, and driving a positive, guest-focused store environment.