Front-End Team Lead & Department Supervisor

Kroger Family of Companies; Novi (MI); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Novi, MI is seeking a Front-End Associate to deliver outstanding customer service and maintain a safe, clean store environment. You will support department managers and schedule front-end activities to meet sales goals.

You will answer customer questions, assist with product knowledge, monitor budgets and labor, and uphold food safety standards. The role requires effective communication and the ability to work in a fast-paced team.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Answer questions about products and assist customers.
• Gain knowledge of products and be able to suggest items.
• Monitor and control supply expenses for the department.
• Manage scheduling of Front-end associates for adequate coverage.
• Assist with budgeting, profit and loss reviews and financial reports.
• Adhere to safety procedures and local regulations.
• Ensure safety and cleanliness in the front-end area.

Skills

Customer service

Communication skills

Stress management

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Novi, MI is seeking a Front-End Associate to deliver outstanding customer service and maintain a safe, clean store environment. You will support department managers and schedule front-end activities to meet sales goals.

You will answer customer questions, assist with product knowledge, monitor budgets and labor, and uphold food safety standards. The role requires effective communication and the ability to work in a fast-paced team.