Front-End Customer Experience Lead

Kroger; Bloomfield Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Kroger Company Of Michigan seeks a Front-End department support role to uphold exceptional customer service, supervise staff, and assist with budgeting and safety compliance. Maintain a welcoming store atmosphere and ensure accurate cash handling and product knowledge.

Responsibilities include assisting with scheduling, budgets, and action plans, while promoting teamwork and adherence to safety standards and applicable laws. A strong service mindset is essential.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and controlling supply expenses for the department.
• Assist with managing cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and executing budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Adhere to all local, state, and federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

The Kroger Company Of Michigan seeks a Front-End department support role to uphold exceptional customer service, supervise staff, and assist with budgeting and safety compliance. Maintain a welcoming store atmosphere and ensure accurate cash handling and product knowledge.

Responsibilities include assisting with scheduling, budgets, and action plans, while promoting teamwork and adherence to safety standards and applicable laws. A strong service mindset is essential.