Front-End Dept Lead: Customer Experience & Ops

Kroger; Bloomfield Hills (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger in Bloomfield Hills, MI is seeking a Front-end Team Member to deliver exceptional service. You will assist the department manager in achieving sales and profit goals and supervise all front-end functions to ensure smooth store operations.

You will promote a welcoming environment, answer questions about products, and maintain knowledge of current ads and promotions while supporting cash handling, scheduling, and daily front-end activities.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued.
• Gain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and controlling supply expenses.
• Assist with cash control, sales and cash records.
• Manage scheduling of Front-end associates to provide coverage.
• Assist with budgets, profit/loss reviews, and related actions.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end staff and promote teamwork.
• Display a positive attitude and stay current with ads.

Skills

Customer service

Effective communication

Stress management

Cash handling

Education

High school diploma or equivalent

Job description

Kroger in Bloomfield Hills, MI is seeking a Front-end Team Member to deliver exceptional service. You will assist the department manager in achieving sales and profit goals and supervise all front-end functions to ensure smooth store operations.

You will promote a welcoming environment, answer questions about products, and maintain knowledge of current ads and promotions while supporting cash handling, scheduling, and daily front-end activities.