Front End Team Lead — Customer Service & POS Pro

niemann-foods; Hannibal (MO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods is seeking a Customer Service Associate in Hannibal, MO to ensure superior service at the front end and to coach staff in delivering high standards. You will supervise the front end team, handle cash and help customers with their needs to drive satisfaction.

The role emphasizes customer-first interaction, problem solving, and adherence to store policies, with opportunities to train staff and model safety practices.

Qualifications

• There is no required education and/or experience.

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction.
• Maintains customer satisfaction by providing solutions to concerns.
• Learns and uses the GUEST program.
• Greet Customers. Be sincere.
• Use a smile. Project a friendly manner.
• Engage the customer in casual conversation.
• Show respect toward customers purchases.
• Thank them.
• Understand all aspects of the cashier/bagger position.
• Supervises front end cleanliness and organization.
• Controls traffic flow on the front.
• Ensures compliance with all laws, policies and procedures through regular front end management.
• Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk.
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.).
• Handles software and hardware equipment issues.
• Work within company programs, policies and procedures.
• Follows safety policies and procedures; is a safety role model.
• Other duties as assigned by supervisor

Skills

Customer service

Leadership

Communication

Honesty

Money handling

Multi-tasking

High energy

Adaptability

Genuine

Friendly

Job description

Niemann Foods is seeking a Customer Service Associate in Hannibal, MO to ensure superior service at the front end and to coach staff in delivering high standards. You will supervise the front end team, handle cash and help customers with their needs to drive satisfaction.

The role emphasizes customer-first interaction, problem solving, and adherence to store policies, with opportunities to train staff and model safety practices.