Front End Supervisor & Customer Experience Lead (Benefits)

niemann-foods; Champaign (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Medical)

Life Insurance

Voluntary Benefits

Paid Time Off

Retirement Plans

Employee Assistance Program

Job summary

Niemann Foods is seeking a Customer Service Associate to supervise the front end team in Champaign, IL. You will deliver outstanding guest service, coach staff, and ensure adherence to company policies while handling transactions at the register and service desk.

Ideal candidates possess strong communication, leadership, and money-handling skills, with the ability to multi-task in a fast-paced retail environment. This role emphasizes guest satisfaction and safety compliance.

Qualifications

• No formal education requirements; experience is evaluated on a case-by-case basis.
• Strong customer service and cash handling skills preferred.
• Ability to lead a small team in a fast-paced environment.

Responsibilities

• Delivers superior guest service and ensures customer satisfaction.
• Supervises front end team and directs daily operations.
• Handles refunds, bill payments, and service desk tasks.
• Maintains front end cleanliness and manages traffic flow.
• Ensures compliance with policies and safety procedures.
• Uses POS and self-checkout systems to process transactions.
• Trains and coaches staff on service standards.

Skills

Customer service

Leadership

Communication

Reliability

Money handling

Multitasking

Energetic

Integrity

Genuine

Friendly

Job description

Niemann Foods is seeking a Customer Service Associate to supervise the front end team in Champaign, IL. You will deliver outstanding guest service, coach staff, and ensure adherence to company policies while handling transactions at the register and service desk.

Ideal candidates possess strong communication, leadership, and money-handling skills, with the ability to multi-task in a fast-paced retail environment. This role emphasizes guest satisfaction and safety compliance.