Front-End Team Lead: Customer Experience & Operations

Ollie's Bargain Outlet, Inc.; Wichita (KS); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with company match

Associate discount 20%

Career growth program

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. in Wichita, KS is seeking a Retail Front End Team Leader to guide the store’s front-end operations and ensure a superb customer experience. You will build a capable sales team, manage daily tasks, and uphold service standards.

You will oversee payroll budgeting, conduct safety meetings, assist with hiring and scheduling, support pricing updates, and help drive merchandising execution while opening and closing the store as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Job description

Ollie’s Bargain Outlet, Inc. in Wichita, KS is seeking a Retail Front End Team Leader to guide the store’s front-end operations and ensure a superb customer experience. You will build a capable sales team, manage daily tasks, and uphold service standards.

You will oversee payroll budgeting, conduct safety meetings, assist with hiring and scheduling, support pricing updates, and help drive merchandising execution while opening and closing the store as needed.