Front-End Team Lead: Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Odessa (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with company match

Career growth & development

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. in Odessa, TX is seeking a Retail Front End Team Leader to guide the front-end team, drive excellent customer service, and protect assets while managing daily operations.

The role includes leading a sales team, coordinating payroll and store banking, and supporting merchandising with accurate pricing updates. A high school diploma and 1–2 years supervising a mid-to-large retailer are required, along with flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid-to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team player

Customer service

Leadership

Education

High School Diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. in Odessa, TX is seeking a Retail Front End Team Leader to guide the front-end team, drive excellent customer service, and protect assets while managing daily operations.

The role includes leading a sales team, coordinating payroll and store banking, and supporting merchandising with accurate pricing updates. A high school diploma and 1–2 years supervising a mid-to-large retailer are required, along with flexible scheduling.