Front End Team Lead: Customer Experience & Coaching

The TJX Companies, Inc.; Onalaska (WI); On-site; USD 45,847,000 - 47,279,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Onalaska, WI is seeking a Manager on Duty to lead store teams, ensure excellent customer service, and uphold company standards.

You’ll coach associates, manage opening/closing, and coordinate priority tasks while remaining compliant with labor laws and procedures. Candidates should have 1 year of retail experience with at least 6 months in leadership, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Able to work flexible schedule, including nights and weekends.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Teamwork

Flexible schedule

POS system knowledge

Inventory software

Tools

POS system knowledge

Inventory software

Job description

The TJX Companies, Inc. in Onalaska, WI is seeking a Manager on Duty to lead store teams, ensure excellent customer service, and uphold company standards.

You’ll coach associates, manage opening/closing, and coordinate priority tasks while remaining compliant with labor laws and procedures. Candidates should have 1 year of retail experience with at least 6 months in leadership, strong communication, and the ability to multi-task in a fast-paced environment.