Customer Experience Lead & Trainer (Flexible Schedule)

The TJX Companies, Inc.; West Allis (WI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays/vacation

Job summary

The TJX Companies, Inc. in West Allis, WI is seeking a front-end leader to oversee store operations, train Associates, and promote exceptional customer service. You will coordinate registers, breaks, and loyalty programs while maintaining a safe, compliant environment.

Ideal candidates have retail and leadership experience, strong communication, and the ability to multitask in a fast-paced setting. Flexible scheduling and an engaging team, with competitive benefits, are offered.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Lead front-of-store operations and ensure prompt, courteous customer service.
• Train and mentor Associates on front-end processes and loyalty programs.
• Coordinate POS coverage, assign registers, and manage breaks.
• Promote safety, labor compliance, and store policies.
• Drive customer experience and handle escalations to maintain satisfaction.
• Partner with management on training needs and shrink reduction initiatives.

Skills

Merchandising

Multi-tasking

Communication skills

Attention to detail

Adaptability

Team leadership

Training others

Retail experience

Job description

The TJX Companies, Inc. in West Allis, WI is seeking a front-end leader to oversee store operations, train Associates, and promote exceptional customer service. You will coordinate registers, breaks, and loyalty programs while maintaining a safe, compliant environment.

Ideal candidates have retail and leadership experience, strong communication, and the ability to multitask in a fast-paced setting. Flexible scheduling and an engaging team, with competitive benefits, are offered.