Front-End Team Lead - Customer Experience

Kroger; Richmond (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger in Richmond, VA is hiring for a Front-end Supervisor to create an outstanding customer experience through exceptional service. The role assists the department manager in reaching sales and profit goals and supports daily Front-end operations in a safe, clean store environment.

You will help execute front-end standards, supervise associates, and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety while delivering cash handling and budget-related tasks.

Qualifications

• Retail or Customer Service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Create an inviting environment where customers feel welcome and valued.
• Know products and respond to questions, making recommendations.
• Monitor supply expenses and manage department cash controls.
• Schedule Front-end staff to ensure proper department coverage.
• Assist with budgets, P&L reviews, and labor planning.

Skills

Stress management

Effective communication

Math basics

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Second language

Job description

Kroger in Richmond, VA is hiring for a Front-end Supervisor to create an outstanding customer experience through exceptional service. The role assists the department manager in reaching sales and profit goals and supports daily Front-end operations in a safe, clean store environment.

You will help execute front-end standards, supervise associates, and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety while delivering cash handling and budget-related tasks.