Front-End Lead: Elevate Customer Experience & Store Ops

Kroger; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Roanoke, VA seeks a Front-end Supervisor to lead the front-end department and support daily operations. You will help ensure outstanding customer service, supervise associates, manage scheduling, and assist in budgeting and adherence to safety and quality standards.

The role focuses on building a safe, clean environment and executing department best practices while upholding Kroger's core values. Prior retail/customer service experience is preferred.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills with customers and associates.
• Knowledge of basic math for transactions and budgeting.
• Retail or customer service experience is required or preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products and respond to inquiries with product suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Assist with budgeting and scheduling of labor in partnership with store management.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and temperature controls in cases and coolers.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of customer or employee accidents and any safety risks.
• Report illegal activity and adhere to laws and company guidelines.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a nonconfrontational and cooperative manner.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support and assistance to minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without accommodation.

Skills

Stress management

Effective communication

Basic math

Retail or Customer Service

Second language

Education

High school diploma or equivalent

Management experience

Job description

Kroger in Roanoke, VA seeks a Front-end Supervisor to lead the front-end department and support daily operations. You will help ensure outstanding customer service, supervise associates, manage scheduling, and assist in budgeting and adherence to safety and quality standards.

The role focuses on building a safe, clean environment and executing department best practices while upholding Kroger's core values. Prior retail/customer service experience is preferred.