Front-End Supervisor & Customer Experience Leader

Kroger; Washington (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger in-store front-end leadership role seeks an energetic individual to supervise front-end associates, ensure excellent customer service, and uphold cash controls. You will work with store management to support budgeting, scheduling, and implementing department standards while maintaining safety and food safety guidelines.

This position requires strong communication, teamwork, and the ability to thrive in a fast-paced retail environment.

Qualifications

• Retail or Customer Service experience
• Effective communication skills
• Ability to handle stressful situations
• Knowledge of basic math

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products within the department and store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist management in preparing budgets, profit and loss reviews, and take action on financial reports.
• Develop and implement department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents and safety risks.
• Report safety risks or illegal activity.
• Adhere to laws and guidelines.
• Work cooperatively in high paced environments.
• Manage conflicts calmly and professionally.
• Maintain honesty and integrity in customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Customer service

Communication skills

Conflict resolution

Cash handling

Team leadership

Education

High school diploma or equivalent

Job description

Kroger in-store front-end leadership role seeks an energetic individual to supervise front-end associates, ensure excellent customer service, and uphold cash controls. You will work with store management to support budgeting, scheduling, and implementing department standards while maintaining safety and food safety guidelines.

This position requires strong communication, teamwork, and the ability to thrive in a fast-paced retail environment.