Front-End Supervisor: Service & Sales Leader

Total Wine & More; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans (medical, dental, &

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development

Product training

Consumer classes

& More!

Job summary

Total Wine & More in Tallahassee seeks a dedicated Supervisor to support store operations, drive sales, and foster a best-in-class service culture. You will lead the service team, mentor staff, and ensure compliance with alcohol laws while delivering a welcoming, knowledgeable store experience for customers.

This role requires 1–3 years in retail with supervisory experience, a high school diploma or equivalent, and strong teamwork.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of supervisory role in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Interpersonal skills

Coaching peers

POS systems

Inventory software

Flexibility

Education

High school diploma or equivalent

Job description

Total Wine & More in Tallahassee seeks a dedicated Supervisor to support store operations, drive sales, and foster a best-in-class service culture. You will lead the service team, mentor staff, and ensure compliance with alcohol laws while delivering a welcoming, knowledgeable store experience for customers.

This role requires 1–3 years in retail with supervisory experience, a high school diploma or equivalent, and strong teamwork.