Front End Supervisor — Retail Customer Experience Leader

Total Wine & More; Friendswood (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development

Job summary

Total Wine & More is seeking a Supervisor to support store operations, lead a service-focused team, and help grow our brand in Friendswood, TX. You will report to store management and drive sales, customer service, and product knowledge across the team.

The ideal candidate has 1–3 years in a supervisory role in retail, strong interpersonal skills, experience resolving customer issues, and familiarity with POS and inventory systems.

Qualifications

• Demonstrated supervisory experience in a retail environment.
• Commitment to customer service excellence.
• Ability to train and develop team members.
• Knowledge of alcohol sale laws and store safety.

Responsibilities

• Support store operations and drive sales and service culture.
• Lead by example to deliver best-in-class service.
• Supervise team and coordinate training.
• Ensure compliance with laws and safety standards.

Skills

Interpersonal skills

Team leadership

Customer issue resolution

Coaching peers

Flexibility schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations, lead a service-focused team, and help grow our brand in Friendswood, TX. You will report to store management and drive sales, customer service, and product knowledge across the team.

The ideal candidate has 1–3 years in a supervisory role in retail, strong interpersonal skills, experience resolving customer issues, and familiarity with POS and inventory systems.