Front End Supervisor - Part Time: Customer Service Leader

Paycom - ATS; Northampton Township (Bucks County); On-site; USD 39,000 - 55,000; Full time

Job summary

Paycom - ATS is seeking a Front End Supervisor to uphold high standards of customer service and supervise front-end staff. You will schedule, train, and direct cashiers, enforce policies, and handle price checks and customer transactions.

In this role you will maintain front-end operations, manage supplies, and greet customers while ensuring a smooth checkout experience and adherence to company procedures.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and vendors.
• Analytical and mathematics skills for conducting accurate audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under the age of 18.
• Ability to stand upright for the majority of your scheduled work shift.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.

Skills

Oral and written communication

Analytics / mathematics

Knowledge of child labor laws

Stand for long periods

Job description

Paycom - ATS is seeking a Front End Supervisor to uphold high standards of customer service and supervise front-end staff. You will schedule, train, and direct cashiers, enforce policies, and handle price checks and customer transactions.

In this role you will maintain front-end operations, manage supplies, and greet customers while ensuring a smooth checkout experience and adherence to company procedures.