Front End Supervisor: Lead Customer Service & Store Ops

Burlington Stores, Inc.; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. in Jacksonville, FL is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join the store leadership team.

You will supervise all store functions, coach associates, and ensure friendly, professional customer service while aligning with company guidelines. This role requires at least one year of supervisory experience in off-price or big-box retail, strong interpersonal skills, and the ability to work nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both our customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
• Reinforce our company Asset Protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drives Community Relations participation through company programs and partnerships
• Coordinate meal and break periods and monitors schedule adherence

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Job description

Burlington Stores, Inc. in Jacksonville, FL is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join the store leadership team.

You will supervise all store functions, coach associates, and ensure friendly, professional customer service while aligning with company guidelines. This role requires at least one year of supervisory experience in off-price or big-box retail, strong interpersonal skills, and the ability to work nights, weekends, and holidays.