Front End Supervisor: Lead Customer Service & Ops

Burlington Stores, Inc.; Springfield (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. in Springfield, MO is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team.

As a Retail Front End Supervisor, you will oversee merchandising, customer service, operations, and human resources, partnering with Store Management to drive results and develop strong teams. This role emphasizes coaching, training, and maintaining exceptional service, with opportunities for growth, competitive pay, flexible hours, and a

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure exceptional customer service at all times.
• Reinforce Asset Protection strategies to reduce shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Customer service

Interpersonal skills

Store operations

Job description

Burlington Stores, Inc. in Springfield, MO is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join our store leadership team.

As a Retail Front End Supervisor, you will oversee merchandising, customer service, operations, and human resources, partnering with Store Management to drive results and develop strong teams. This role emphasizes coaching, training, and maintaining exceptional service, with opportunities for growth, competitive pay, flexible hours, and a