Front End Supervisor: Lead Customer Service & Operations

Burlington; Calumet City (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Associate discount

Benefits package

Job summary

Burlington is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor in Illinois. You will join store leadership, overseeing merchandising, customer service, operations, and HR, and act as Manager on Duty to drive results.

This role emphasizes building strong teams, delivering exceptional service, and supporting store safety and performance. The position requires supervisory experience in a retail setting, with flexible availability including nights, weekends, and

Qualifications

• At least 1 year of supervisory experience in a retail off-price, big box, or specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, development, and coaching of direct reports.
• Promote safety for customers and associates by following guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Resolve issues and supervise front-end operations to ensure excellent customer service.

Skills

Supervisory experience

Customer service

Leadership

Interpersonal skills

Ability to lift 40 lbs

Schedule flexibility

Job description

Burlington is seeking a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor in Illinois. You will join store leadership, overseeing merchandising, customer service, operations, and HR, and act as Manager on Duty to drive results.

This role emphasizes building strong teams, delivering exceptional service, and supporting store safety and performance. The position requires supervisory experience in a retail setting, with flexible availability including nights, weekends, and