Front End Supervisor: Lead Customer Service & Operations

Burlington; Burbank (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Associate discount

Medical, dental, vision coverage

Life and disability insurance

Paid time off

Paid holidays

401(k)

Job summary

Burlington Stores in the United States is hiring a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources to drive results and develop teams.

The role requires a proven leader who can supervise store operations, train staff, and deliver exceptional customer service while upholding safety, asset protection, and company guidelines.

Qualifications

• Minimum 1 year of supervisory experience in a retail or similarly fast‑paced setting.
• Proven ability to lead and develop a team to achieve store goals.
• Strong interpersonal and communication skills, with a customer‑focused mindset.

Responsibilities

• Supervise all store functions and associates in the absence of management.
• Drive sales through coaching, training, and performance feedback.
• Promote safety and ensure adherence to company guidelines.
• Foster a diverse, collaborative culture and effective teamwork.
• Assist in recruiting, interviewing, and onboarding new associates.
• Coordinate scheduling and workload planning with store leadership.

Skills

Leadership

Supervisory experience

Customer service

Team building

Communication

Job description

Burlington Stores in the United States is hiring a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team. You will work closely with Store Management in Merchandising, Customer Service, Operations, and Human Resources to drive results and develop teams.

The role requires a proven leader who can supervise store operations, train staff, and deliver exceptional customer service while upholding safety, asset protection, and company guidelines.