Front End Supervisor — Retail Ops & Service (Flexible Hours)

Burlington; Chicago (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores in Chicago, IL is hiring for Full-Time Customer Service Supervisor or Selling Floor Supervisor to lead front-end operations and partner with store management.

The role focuses on coaching associates, driving sales, ensuring safety, and delivering exceptional customer service while supporting recruitment, scheduling, and community engagement. A strong team leader with retail supervision experience is preferred.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty retail.
• Strong interpersonal skills and a positive, engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.

Responsibilities

• Supervise all store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development of direct reports.
• Promote safety and adhere to company guidelines for customers and associates.
• Cultivate a diverse culture based on teamwork and collaboration.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations through company programs and partnerships.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Job description

Burlington Stores in Chicago, IL is hiring for Full-Time Customer Service Supervisor or Selling Floor Supervisor to lead front-end operations and partner with store management.

The role focuses on coaching associates, driving sales, ensuring safety, and delivering exceptional customer service while supporting recruitment, scheduling, and community engagement. A strong team leader with retail supervision experience is preferred.