Front End Supervisor: Lead Customer Service & Store Ops

Burlington; Bourbonnais (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. in Illinois is seeking a Full-Time Customer Service Supervisor (or Selling Floor Supervisor) to join the store leadership team and drive customer service excellence.

You will supervise front-end operations, coach associates, and partner with Store Management to maximize sales, promote safety, and foster a diverse, collaborative environment. This role requires availability for nights, weekends, and holidays and includes competitive pay and benefits.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Reinforce asset protection strategies to minimize shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Coordinate community relations participation through company programs and partnerships.

Skills

Supervisory experience

Interpersonal skills

Customer service

Team leadership

Job description

Burlington Stores, Inc. in Illinois is seeking a Full-Time Customer Service Supervisor (or Selling Floor Supervisor) to join the store leadership team and drive customer service excellence.

You will supervise front-end operations, coach associates, and partner with Store Management to maximize sales, promote safety, and foster a diverse, collaborative environment. This role requires availability for nights, weekends, and holidays and includes competitive pay and benefits.