Front End Supervisor: Lead Customer Experience & Team

National Black MBA Association; Fond du Lac (WI); Hybrid; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan participation

Health & wellness discounts

Credit union access

Referral bonuses

Job summary

TJX Companies is hiring at our Fond Du Lac, WI location for an Associate lead role. The position focuses on delivering outstanding customer service, mentoring front-end staff, and promoting loyalty programs, while maintaining store standards and safety. You will train peers and ensure smooth POS operations.

The role requires retail experience and leadership exposure, along with strong merchandising sense, teamwork, and adaptability to evolving store needs.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong merchandising understanding
• Good communication and organizational skills

Responsibilities

• Create a positive customer experience
• Lead front-end team and manage POS coverage
• Coach Associates on front end principles and loyalty programs
• Train and mentor Associates on personalized customer service
• Ensure adherence to store policies and labor laws
• Promote safety, shrink reduction, and program participation
• Communicate priorities to staff and provide feedback

Skills

Flexible schedule

Merchandising knowledge

Multi-tasking

Communication & organization

Adaptability

Team player

Train others

Retail leadership experience

Job description

TJX Companies is hiring at our Fond Du Lac, WI location for an Associate lead role. The position focuses on delivering outstanding customer service, mentoring front-end staff, and promoting loyalty programs, while maintaining store standards and safety. You will train peers and ensure smooth POS operations.

The role requires retail experience and leadership exposure, along with strong merchandising sense, teamwork, and adaptability to evolving store needs.