Front End Supervisor - Lead a Diverse Retail Team

Burlington; Springdale (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Flexible hours

Medical, dental, and vision coverage

401(k)

Paid time off

Paid holidays

Life and disability insurance

Employee assistance program

Associate discount

Job summary

Burlington Stores in the United States is seeking a Full-Time Customer Service Supervisor to lead the front-end team and support store management in merchandising, operations, and human resources. This leadership role is a stepping-stone to broader store leadership opportunities as the company grows.

You will coach associates, reinforce safety guidelines, and deliver exceptional customer service while driving store performance and community partnerships.

Qualifications

• At least 1 year of supervisory experience in off-price, big box, or specialty retail.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move and lift up to 40 lbs and stand for extended periods.

Responsibilities

• Supervise store functions and associates as Manager on Duty.
• Maximize sales through training, coaching, and development.
• Promote safety for customers and associates per guidelines.
• Foster a diverse culture based on teamwork.
• Resolve issues and supervise front-end operations to deliver exceptional service.
• Support asset protection strategies to prevent shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Engage in community relations through company programs.
• Coordinate meal and break schedules and adherence.

Skills

Interpersonal skills

Positive attitude

Team leadership

Customer service

Shift/Night/weekend availability

Job description

Burlington Stores in the United States is seeking a Full-Time Customer Service Supervisor to lead the front-end team and support store management in merchandising, operations, and human resources. This leadership role is a stepping-stone to broader store leadership opportunities as the company grows.

You will coach associates, reinforce safety guidelines, and deliver exceptional customer service while driving store performance and community partnerships.