Front End Supervisor: Customer Service & Operations

MaineGuide; Rockland, Northern (ME, KY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Rockland, ME is seeking a Front End Supervisor to oversee cashier and service desk activities, ensuring accurate transactions and excellent customer service. You will train associates, monitor store operations, and maintain safety and sanitation standards in a fast-paced retail environment.

The role requires strong communication skills, leadership potential, and a solid understanding of store operations and merchandising.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization through the Cash Office/Front End Communication Board and Task Management.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Observe and follow all company policies and established procedures. Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations in accordance with company standards.

Skills

Communication

Customer service

Team leadership

Merchandising

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Rockland, ME is seeking a Front End Supervisor to oversee cashier and service desk activities, ensuring accurate transactions and excellent customer service. You will train associates, monitor store operations, and maintain safety and sanitation standards in a fast-paced retail environment.

The role requires strong communication skills, leadership potential, and a solid understanding of store operations and merchandising.