Front End Supervisor: Customer Service Lead

Hannaford; Gray (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets is seeking a Front End role in Gray, ME to ensure smooth store operations and customer service excellence. The position emphasizes training, effective communication, and adherence to safety standards while supporting cashier and service desk functions.

Qualifications include a high school diploma and strong problem solving, leadership, and interpersonal skills. The role involves maintaining accurate transactions and assisting in various store front end duties.

Qualifications

• A high school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization through the Cash Office/Front End Board and Task Management.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations in accordance with company standards.
• Maintain a neat, well-groomed personal appearance and follow the company appearance policy.
• Perform cashier and/or bagging functions, as needed.
• Assist in special projects and perform other functions as assigned by supervisor.

Skills

Customer service

Store operations knowledge

Leadership

Communication

Problem solving

Reliability

Education

High school diploma

Job description

Hannaford Supermarkets is seeking a Front End role in Gray, ME to ensure smooth store operations and customer service excellence. The position emphasizes training, effective communication, and adherence to safety standards while supporting cashier and service desk functions.

Qualifications include a high school diploma and strong problem solving, leadership, and interpersonal skills. The role involves maintaining accurate transactions and assisting in various store front end duties.