Customer Service Leader - Front-End & Desk Supervisor

Hannaford Supermarkets; Rockland (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford Supermarkets in Rockland, ME is seeking a Front End Associate to help customers, operate the service desk and cashier station, and support daily store operations.

You will be expected to follow policies, maintain a neat appearance, assist with special projects, and ensure safety and security in the front end area.

This role emphasizes strong communication, reliable service, and teamwork, with opportunities to grow through training packets and progressive responsibilities.

Qualifications

• Effective communication and customer service skills.
• Must be at least 18 years old to perform specific job functions.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service desk functions.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain neat appearance and follow dress policy.
• Assign activities to front end and service desk associates during idle periods.
• Assist in special projects and other duties as assigned.
• Adhere to safety standards and report needed maintenance.
• Observe security standards and report abnormal behavior.
• Secure front-end change drawer when unattended.
• Maintain cleanliness and sanitation per policy and health regulations.
• Perform cashier and bagging tasks regularly.
• Perform service desk/kiosk duties and, if trained, bookkeeper functions.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Job description

Hannaford Supermarkets in Rockland, ME is seeking a Front End Associate to help customers, operate the service desk and cashier station, and support daily store operations.

You will be expected to follow policies, maintain a neat appearance, assist with special projects, and ensure safety and security in the front end area.

This role emphasizes strong communication, reliable service, and teamwork, with opportunities to grow through training packets and progressive responsibilities.