Front End Supervisor — Customer Service Leader

Hannaford; Burlington (VT); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Burlington, VT is seeking a Front End Associate to support cashiering, service desk operations, and overall store performance. You will ensure quality customer service and accurate transactions at the front end.

The role requires teamwork, strong communication, and reliability, with opportunities to lead and train others in daily duties. Physical stamina and willingness to handle varying tasks are essential.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication within the department, the store, and the organization via the Cash Office/Front End Board and Task Management.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Follow all Front End department policies and procedures to ensure efficient operations.
• Supervise the front end operations to include cleanliness, customer service, and accurate transactions.
• Assist in performance appraisals and service observations per company standards.
• Maintain a neat, well-groomed appearance and follow the personal appearance policy.
• Perform cashier and/or bagging functions as needed.
• Support service desk/kiosk and bookkeeper tasks as needed.
• Assist in special projects and other duties as assigned by supervisor.

Skills

Customer service

Communication

Team leadership

Interpersonal skills

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Burlington, VT is seeking a Front End Associate to support cashiering, service desk operations, and overall store performance. You will ensure quality customer service and accurate transactions at the front end.

The role requires teamwork, strong communication, and reliability, with opportunities to lead and train others in daily duties. Physical stamina and willingness to handle varying tasks are essential.