Front End Team Lead – Customer Service & Ops

Northeast Grocery; Town of Clifton Park (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Northeast Grocery is seeking a Front End Supervisor to oversee the store's front end operations, including checkout, bottle return, and customer service. You will ensure policies are followed, train and supervise cashiers and service clerks, and maintain 5S standards on the floor.

The role requires strong organizational and people-management skills, attention to pricing accuracy, and the ability to manage labor and expenses.

Qualifications

• Must be at least 18 years of age.
• Satisfactory performance reviews.
• Strong organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.

Responsibilities

• Oversee Front End operations including checkout, bottle return, cleaning, and parking lot.
• Train and supervise cashiers and service clerks.
• Schedule associates and perform administrative duties.
• Maintain cashier controls and security in accordance with company policies.
• Ensure pricing accuracy and adherence to 5S standards.
• Keep Front End merchandising neat and stocked.

Skills

Organizational skills

People management

Communication skills

Multi-tasking

Basic literacy

Basic computer skills

Education

High School Diploma or equivalent

Job description

Northeast Grocery is seeking a Front End Supervisor to oversee the store's front end operations, including checkout, bottle return, and customer service. You will ensure policies are followed, train and supervise cashiers and service clerks, and maintain 5S standards on the floor.

The role requires strong organizational and people-management skills, attention to pricing accuracy, and the ability to manage labor and expenses.