Front End Supervisor & Customer Experience Leader

Paradox.ai by Workday - ATS; Santa Rosa (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team in Santa Rosa.

You will work closely with Store Management across Merchandising, Customer Service, Operations and Human Resources to supervise front-end operations and drive results. This role requires a proactive leader who can train, coach, and develop associates, promote safety, and foster a diverse culture based on teamwork.

Qualifications

• At least 1 year of supervisory experience in off-price/big-box environments.
• Strong interpersonal and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Ability to move, handle, and lift up to 40 lbs and stand for extended periods.

Responsibilities

• Supervise store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Assist in recruiting, interviewing, and onboarding new associates.
• Coordinate weekly workload planning and schedule adherence.
• Drive Community Relations participation through company programs and partnerships.

Skills

Supervisory experience

Customer service

Leadership

Interpersonal skills

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor to join our store leadership team in Santa Rosa.

You will work closely with Store Management across Merchandising, Customer Service, Operations and Human Resources to supervise front-end operations and drive results. This role requires a proactive leader who can train, coach, and develop associates, promote safety, and foster a diverse culture based on teamwork.