Front End Supervisor | Customer Experience Leader

Paq, Inc.; Lodi (CA); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

PAQ, Inc. is seeking a Person in Charge to supervise the Front End team at our Lodi, CA location. You will ensure a friendly customer experience while coordinating duties and schedules to maintain efficient operations.

You will manage cash handling and POS transactions, assist with complex sales, and help train new team members. The role requires leadership, strong communication, and a focus on customer service, with weekend/evening availability.

Qualifikationen

• Education: High school diploma or equivalent.
• Experience: Over two years of experience as a Relief Manager is preferred.
• Experience in retail is an added advantage.

Aufgaben

• Assign duties to front-end staff and schedule shifts.
• Listen to customer complaints and resolve issues to maintain good relations.
• Assist staff in completing complex sales and verifying cash drawers.
• Replenish and audit cash drawers; manage safe deposits.
• Open/close department and produce daily reports.
• Train new team members and coach staff to promote teamwork.
• Support Front End Manager in monitoring employee performance.

Kenntnisse

Customer service

Communication

Cash handling

POS systems

Supervisory experience

Problem solving

Team motivation

Ausbildung

High School Diploma or equivalent

Tools

POS systems

Self-checkout

10-key adding machines

Jobbeschreibung

PAQ, Inc. is seeking a Person in Charge to supervise the Front End team at our Lodi, CA location. You will ensure a friendly customer experience while coordinating duties and schedules to maintain efficient operations.

You will manage cash handling and POS transactions, assist with complex sales, and help train new team members. The role requires leadership, strong communication, and a focus on customer service, with weekend/evening availability.