Front-End Service Operations Manager

Safeway; Tillamook (OR); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive weekly wages

Associate discounts

Health and wellness benefits

Career growth opportunities

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly and compliant operations. You will coach staff, manage SCO, service desk, check stands, and daily front-end activities while upholding cash handling and policy compliance.

You will drive labor planning, scheduling, and performance metrics while supporting audits, training, and development. This role emphasizes customer engagement and operational discipline.

Qualifications

• Must be customer service oriented with a focus on frontline operations.
• Experience coaching and developing associates in a service-focused environment.
• Ability to lead front-end teams and ensure standards and compliance.

Responsibilities

• Lead all front-end and customer service teams to deliver fast, friendly service.
• Coach associates on service standards, courtesy programs, and recovery.
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout
• Ensure compliance with cash handling, security, returns, refunds, and policies.
• Monitor scheduling, staffing levels, and queue management to match business needs.
• Oversee cash office processes including safe counts and reconciliations.
• Ensure front-end readiness for audits and company programs.
• Hire, train, and develop service associates and supervisors.
• Support shrink reduction, fraud prevention, and handling of restricted items.
• Complete required reports and maintain communication with management.

Skills

Customer service

People development

Operational excellence

Front-end leadership

Team leadership

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly and compliant operations. You will coach staff, manage SCO, service desk, check stands, and daily front-end activities while upholding cash handling and policy compliance.

You will drive labor planning, scheduling, and performance metrics while supporting audits, training, and development. This role emphasizes customer engagement and operational discipline.