Front-End Operations & Customer Experience Manager

Shaw’s and Star Market; Wilmington (VT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Job summary

Albertsons Companies is seeking a Front-End Manager to lead front-end operations and deliver fast, friendly, and accurate checkout service. The role focuses on customer service, coaching, and daily store performance in a fast-paced environment.

You will oversee scheduling, service levels, and associate development while ensuring compliance with policies and safety standards to achieve store goals and exceptional customer experience.

Qualifications

• Front-end leadership and customer service experience.
• Experience with scheduling, labor planning, and budgeting.
• Ability to train and develop front-end associates.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer-service mindset

People development

Scheduling experience

Cash handling

Job description

Albertsons Companies is seeking a Front-End Manager to lead front-end operations and deliver fast, friendly, and accurate checkout service. The role focuses on customer service, coaching, and daily store performance in a fast-paced environment.

You will oversee scheduling, service levels, and associate development while ensuring compliance with policies and safety standards to achieve store goals and exceptional customer experience.