Front-End Service Operations Leader

Albertsons Companies; Denton (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health & well-being benefits

Time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly, and accurate service across store operations. You will coach staff, manage schedules, and uphold cash handling and policy compliance in a dynamic, customer-facing environment.

You will oversee checkout processes, SCO, service desk, and front-end readiness for audits while driving service standards, employee development, and a positive customer experience at every

Qualifications

• Experience leading front-end and customer service teams.
• Strong communication and coaching skills.
• Ability to manage labor scheduling and service productivity.
• Familiarity with cash handling and policy compliance.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly service.
• Coach associates on service standards and courtesy programs.
• Oversee checkstands, SCO, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, and policies.
• Monitor staffing, scheduling, breaks, and queue management.
• Oversee cash office processes including deposits and audits.
• Hire, train, and develop front-end staff and supervisors.
• Support shrink reduction and loss prevention efforts.
• Complete reports and communicate with management.

Skills

Customer service leadership

Front-end operations

Labor scheduling

People development

Conflict resolution

Tools

POS systems

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, ensuring fast, friendly, and accurate service across store operations. You will coach staff, manage schedules, and uphold cash handling and policy compliance in a dynamic, customer-facing environment.

You will oversee checkout processes, SCO, service desk, and front-end readiness for audits while driving service standards, employee development, and a positive customer experience at every