Front End Service Lead - Customer Care & Supervisory

Redner's Markets; Nesquehoning (Carbon County); On-site; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS in Nesquehoning is seeking a Front End Supervisor to provide and maintain high customer service standards. You will supervise and direct front-end personnel, schedule activities, and enforce store policies to ensure smooth operations.

The role requires strong communication, analytical skills, knowledge of child labor laws, and the ability to stand for long periods. Supervisory responsibilities include training, price checks support, and front end inventory control.

Qualifications

• Strong oral and written communication skills for dealing with customers and employees.
• Strong analytical and mathematics skills for audits.
• Knowledge of federal and state child labor laws regarding employment under 18.
• Ability to stand upright for the majority of the shift.

Responsibilities

• Provide and maintain high standards of customer service throughout the front end operations.
• Supervise and schedule activities of front-end personnel to ensure high standards of courtesy.
• Prepare and maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies and assist store managers with discipline of front end associates.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates and those already on board.
• Assist cashiers with price checks and resolve pricing problems.
• Maintain cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).
• Greet customers and monitor store activity.

Skills

Strong oral and written communication

Analytical and mathematics skills

Child labor laws knowledge

Standing for shift

Job description

Paycom - ATS in Nesquehoning is seeking a Front End Supervisor to provide and maintain high customer service standards. You will supervise and direct front-end personnel, schedule activities, and enforce store policies to ensure smooth operations.

The role requires strong communication, analytical skills, knowledge of child labor laws, and the ability to stand for long periods. Supervisory responsibilities include training, price checks support, and front end inventory control.