Front-End Service Coordinator | Lead, Train & Improve CX

Milwaukee Succeeds; Greenfield (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Service Coordinator to lead and support front-end operations within the store. You will coordinate checkout flow, maintain front-end cleanliness and standards, and assign work for cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through active coaching, labor utilization, and customer issue resolution, you will drive strong customer satisfaction and front-end performance.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving monitoring and control of shrink and financial outcomes; elevate concerns to leadership
• Champion participation in community programs; lead by example with team member engagement
• Serve as a certified trainer for team members
• On-the-job/hands-on training and mentoring
• Serve as SME for market programs, pilots, and development/training programs
• Assign tasks to team members within the department and ensure completion

Skills

Communication skills

Customer orientation

Organized

Detail oriented

Sense of urgency

Multi-tasking

Education

Service Coordinator training curriculum

Tools

Cash register system

Job description

Meijer is seeking a Service Coordinator to lead and support front-end operations within the store. You will coordinate checkout flow, maintain front-end cleanliness and standards, and assign work for cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through active coaching, labor utilization, and customer issue resolution, you will drive strong customer satisfaction and front-end performance.