Front-End Service Coordinator — Lead & Coach Front-Line Teams

Meijer; Wyoming (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Development programs

Job summary

Meijer is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations. You will coordinate checkout flow, maintain front-end cleanliness and standards, and assign work for cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through coaching, labor utilization, and issue resolution, you will drive customer satisfaction and operational efficiency.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team).
• Ability to operate cash register system and all financial services equipment.
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency.
• Has organizational and multi-tasking abilities.
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing.
• The amount of weight or frequency of such activities may vary depending on a team member's shift during the day, the day of the week, the month or season, and/or other staff on duty.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalade concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Service Coordinator training

Cash register operation

Communication skills

Customer oriented

Organized

Detail oriented

Multi-tasking

Lift/physical ability

Job description

Meijer is seeking a Service Coordinator to ensure a high-quality customer shopping experience by leading and supporting front-end operations. You will coordinate checkout flow, maintain front-end cleanliness and standards, and assign work for cashiers, service desk, and courtesy team members to meet productivity and service expectations.

Through coaching, labor utilization, and issue resolution, you will drive customer satisfaction and operational efficiency.