Front-End Service Coordinator - Lead, Train & Drive

1015 Meijer Stores LP; Richmond Heights (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. seeks a Service Coordinator to lead front-end operations and ensure a high-quality checkout experience. You will coordinate shift handoffs, supervise cashiers and desk staff, and drive productivity, service excellence, and accountability for front-end performance.

You’ll train team members, monitor shrink and financial outcomes, and escalate issues to leadership, supporting Meijer’s community-focused retail culture and growth opportunities.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team).
• Ability to operate cash register system and all financial services equipment.
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency.
• Has organizational and multi-tasking abilities.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility.
• Proactively elevate concerns to leadership as they arise.
• Champion participation in community programs.
• Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job/hands-on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Customer service

Communication skills

Detail oriented

Organized

Sense of urgency

Team leadership

Education

Service Coordinator training curriculum

Tools

Cash register system

Job description

Meijer Inc. seeks a Service Coordinator to lead front-end operations and ensure a high-quality checkout experience. You will coordinate shift handoffs, supervise cashiers and desk staff, and drive productivity, service excellence, and accountability for front-end performance.

You’ll train team members, monitor shrink and financial outcomes, and escalate issues to leadership, supporting Meijer’s community-focused retail culture and growth opportunities.