Front-End Service Coordinator: Elevate Customer Experience

Meijer; Madison Heights (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Madison Heights, MI, is seeking a Service Coordinator to lead front-end operations and ensure a high-quality shopping experience for customers. You will coordinate checkout flow, supervise cashiers and the service desk, and coach team members to meet productivity and service standards.

The role emphasizes labor utilization, issue resolution, and training, with opportunities to contribute to community programs and shop-wide initiatives.

Qualifications

• Successful completion of the Service Coordinator training curriculum.
• Ability to operate cash register system and all financial services equipment.
• Strong communication, organization and urgency in customer service.
• Willingness to perform lifting and physical tasks as needed.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions involving monitoring and control of shrink and financial outcomes.
• Champion participation in community programs and mentor team members.
• Serve as a certified trainer for team members in their span of care.
• Perform on-the-job training and mentoring of team members.
• Serve as SME for market programs, pilots, and development/training programs.
• Assign tasks to team members and follow up to ensure completion.

Skills

Communication skills

Customer oriented

Friendly

Organized

Detail oriented

Sense of urgency

Multi-tasking

Lifting and physical activity

Education

Service Coordinator training curriculum

Tools

Cash register system

Job description

Meijer in Madison Heights, MI, is seeking a Service Coordinator to lead front-end operations and ensure a high-quality shopping experience for customers. You will coordinate checkout flow, supervise cashiers and the service desk, and coach team members to meet productivity and service standards.

The role emphasizes labor utilization, issue resolution, and training, with opportunities to contribute to community programs and shop-wide initiatives.