Front-End Sales & Service Specialist

Food Lion; Sterling (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Food Lion in Sterling, VA, is seeking a friendly Front End Associate to provide fast, courteous service and maintain a neat, efficient register area. You will greet customers, assist with bagging, process payments and help direct shoppers to the assistance they need.

The role emphasizes accuracy, product knowledge, and adherence to cash-handling procedures while upholding Food Lion’s service standards and safety guidelines.

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers’ order and handles the payment transaction, per standard practice
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction

Skills

Customer Service

Cashier Skills

Multi-tasking

POS System

Education

High school diploma or equivalent

Tools

POS System

Job description

Food Lion in Sterling, VA, is seeking a friendly Front End Associate to provide fast, courteous service and maintain a neat, efficient register area. You will greet customers, assist with bagging, process payments and help direct shoppers to the assistance they need.

The role emphasizes accuracy, product knowledge, and adherence to cash-handling procedures while upholding Food Lion’s service standards and safety guidelines.