Front End Customer Experience Leader

Food Lion; Sterling (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate in Sterling, VA to deliver fast, friendly service and maintain front end standards. You will greet customers, process transactions, and support management to ensure a smooth shopping experience.

Responsibilities include operating the MVP savings center, handling cash responsibly, and helping with surge-plan duties as needed. Training will cover POS, cash handling, and customer service excellence.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service to customers.
• Greet each customer and use their name when possible.
• Ensure front end operations and cash variances are communicated to management.
• Maintain neat and clean front end area and knowledge of register functions.
• Report register malfunctions and ensure MVP savings center is functional.
• Perform sales associate duties when scheduled or as needed per surge plan guidelines.
• Maintain alertness and assist customers to meet service standards.

Skills

Customer service

Cashiering

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Cash register

Money orders / Western Union

Job description

Food Lion is seeking a Front End Associate in Sterling, VA to deliver fast, friendly service and maintain front end standards. You will greet customers, process transactions, and support management to ensure a smooth shopping experience.

Responsibilities include operating the MVP savings center, handling cash responsibly, and helping with surge-plan duties as needed. Training will cover POS, cash handling, and customer service excellence.