Front-End Retail Team Lead — Customer Experience

The TJX Companies, Inc.; Johns Creek (GA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discounts

401(k) associate contributions

Employee assistance program (EAP)

Scholarship program

Life insurance

Job summary

The TJX Companies, Inc. in Johns Creek, GA is seeking a front-end leadership role to oversee store associates and promote an excellent customer experience.

You will train staff, manage POS coverage, and supervise front-end operations while ensuring adherence to policies and labor laws. Ideal candidates have 1 year of retail and 6 months of leadership experience, with strong merchandising, communication, and organizational skills.

Qualifications

• 1 year of retail experience
• 6 months of leadership experience
• Strong merchandising knowledge
• Excellent communication and organizational skills

Responsibilities

• Create a positive customer experience and promote loyalty programs
• Supervise associates at front of store and manage POS coverage
• Train and mentor associates on front-end principles
• Assign registers and coordinate breaks for associates
• Address customer concerns promptly and maintain store standards
• Work with management to set priorities and communicate progress

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Training others

Leadership experience

Job description

The TJX Companies, Inc. in Johns Creek, GA is seeking a front-end leadership role to oversee store associates and promote an excellent customer experience.

You will train staff, manage POS coverage, and supervise front-end operations while ensuring adherence to policies and labor laws. Ideal candidates have 1 year of retail and 6 months of leadership experience, with strong merchandising, communication, and organizational skills.