Front End Ops Lead & Process Coach

Kroger; McFarland (CA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Kroger is seeking a Front End Operations Support role to help manage policies and procedures across Front End, Customer Service Center and Accounting. The position emphasizes training, coaching, and implementing company initiatives in a respectful manner.

The role requires flexibility to work mornings, afternoons, evenings, or nights, including weekends and holidays, while maintaining a clean and organized shopping environment.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights.
• Willing to work weekends and holidays as needed.
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Responsibilities

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service throughout department.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.

Skills

Customer service

Communication skills

Multi-tasking

Computer skills

Job description

Kroger is seeking a Front End Operations Support role to help manage policies and procedures across Front End, Customer Service Center and Accounting. The position emphasizes training, coaching, and implementing company initiatives in a respectful manner.

The role requires flexibility to work mornings, afternoons, evenings, or nights, including weekends and holidays, while maintaining a clean and organized shopping environment.