Front End Operations Manager: Customer Experience Leader

Food Lion; Wilmington (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End Leader to support store operations and help meet financial and sales goals. You will build strong relationships with associates and customers, guide the Front End team, and maintain effective communication across the store and organization.

The role emphasizes leadership, training, and adherence to company standards, ensuring a positive shopping experience for customers while driving performance and brand consistency.

Qualifications

• Must be able to lead and manage a team effectively.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and resolving grievances.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion's Brand and Strategy.
• Support achievement of budgeted financials and KPIs.

Skills

Lead and manage a team

Store operations knowledge

Customer service skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Leader to support store operations and help meet financial and sales goals. You will build strong relationships with associates and customers, guide the Front End team, and maintain effective communication across the store and organization.

The role emphasizes leadership, training, and adherence to company standards, ensuring a positive shopping experience for customers while driving performance and brand consistency.