Front End Operations Manager: Customer Experience Leader

Food Lion; Waycross (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion in Waycross, GA is seeking a Store Front End Manager to lead front-end operations, including service center, self-checkout, and To-Go services, aligning with company strategy.

This role emphasizes coaching associates, delivering fast, friendly customer service, and achieving store KPIs. Candidates should have a high school diploma and strong merchandising knowledge. The position requires the ability to manage budgets and safety standards.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must meet minimum age requirements and be able to meet physical requirements.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department associates; conduct performance appraisals.
• Provide leadership to promote a culture aligned with Food Lion Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Maintain a positive shopping experience with fast, friendly customer service.

Job description

Food Lion in Waycross, GA is seeking a Store Front End Manager to lead front-end operations, including service center, self-checkout, and To-Go services, aligning with company strategy.

This role emphasizes coaching associates, delivering fast, friendly customer service, and achieving store KPIs. Candidates should have a high school diploma and strong merchandising knowledge. The position requires the ability to manage budgets and safety standards.