Front End Operations Manager – Customer Experience

Food Lion; Hinesville (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Food Lion is seeking a Store Manager in Hinesville, GA to lead front-end operations and drive store performance. You will hire and develop staff, oversee service centers and to-go initiatives, and ensure high standards of customer service.

This role requires strong leadership, merchandising expertise, and the ability to manage budgets and KPIs while maintaining a positive store culture and safe, efficient operations.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong store operations and merchandising knowledge.
• Excellent interpersonal and customer service skills.
• Good judgment in problem solving and decision making.
• Willingness to learn multiple tasks and technical requirements.
• Ability to use information to solve problems.
• Must meet minimum age requirements for the role.
• Must meet physical requirements with/without accommodations.
• Certification in Food Safety or ability to obtain within 90 days.

Responsibilities

• Oversee all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote Food Lion brand and culture.
• Support achievement of budgeted financials and KPIs.
• Maintain a positive, fast, friendly customer service atmosphere.
• Control store expenses through proper ordering and asset care.
• Ensure compliance with safety, sanitation, and company policies.

Skills

Lead and manage a team

Store operations knowledge

Merchandising techniques

Interpersonal, organizational, and CS

Problem solving and judgment

Multi-task learning

Technical problem solving

Age and physical capability awareness

Food Safety certification awareness

Education

High school graduate

Job description

Food Lion is seeking a Store Manager in Hinesville, GA to lead front-end operations and drive store performance. You will hire and develop staff, oversee service centers and to-go initiatives, and ensure high standards of customer service.

This role requires strong leadership, merchandising expertise, and the ability to manage budgets and KPIs while maintaining a positive store culture and safe, efficient operations.