Store Front-End Leader & Customer Service

Food Lion; Waycross (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Food Lion is seeking a Store Front End/Operations Manager in Waycross, GA. You will oversee Service Center, Self-Checkout and To-Go operations, hire and develop associates, and drive store performance while maintaining a strong customer-focused culture.

Responsibilities include managing budgets and KPIs, ensuring safety and sanitation, and supporting Food Lion's brand and service standards through effective leadership and communication.

Qualifications

• Will lead and manage a team in a supermarket environment.
• Ensure excellent customer service and frontline operations.
• Understand merchandising and store operations to support goals.
• Demonstrate good judgment in problem solving and decision making.
• Communicate effectively with associates and leadership.

Responsibilities

• Manage Front End operations (Service Center, Self-Checkout, To-Go) and supervise staff.
• Hire, train, and develop associates to meet department needs.
• Lead store team to achieve budgeted financials and KPIs.
• Foster a positive customer experience and brand-aligned culture.
• Ensure compliance with safety, sanitation, and company policies.
• Coordinate with management using financial reports and systems.
• Address OSHA/food safety requirements and incident reporting.

Skills

Team leadership

Store operations

Customer service

Problem solving

Communication

Education

High school or equivalent

Job description

Food Lion is seeking a Store Front End/Operations Manager in Waycross, GA. You will oversee Service Center, Self-Checkout and To-Go operations, hire and develop associates, and drive store performance while maintaining a strong customer-focused culture.

Responsibilities include managing budgets and KPIs, ensuring safety and sanitation, and supporting Food Lion's brand and service standards through effective leadership and communication.