Front End Operations Manager — Customer Experience

Food Lion; Quitman (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Food Lion is seeking a Front End Manager in Quitman, GA to oversee Service Center, Self-Checkout, and To-Go operations, ensuring fast, friendly service and accurate store execution.

You will hire and coach associates, manage scheduling and training, and drive sales while upholding Food Lion standards for safety, cleanliness, and customer satisfaction.

This role requires leadership, strong communication, and the ability to balance budgeted goals with a positive team culture.

Qualifications

• Lead front end operations and service center.
• Hire, train, and develop associates.
• Ensure safe, clean, and efficient store environment.
• Monitor budgeted financials and KPIs.
• Provide exceptional customer service.
• Maintain compliance with company policies and safety procedures.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.

Skills

Leadership

Customer service

People management

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager in Quitman, GA to oversee Service Center, Self-Checkout, and To-Go operations, ensuring fast, friendly service and accurate store execution.

You will hire and coach associates, manage scheduling and training, and drive sales while upholding Food Lion standards for safety, cleanliness, and customer satisfaction.

This role requires leadership, strong communication, and the ability to balance budgeted goals with a positive team culture.