Front End Manager - Customer Experience Leader

Food Lion; Cameron (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End Operations Leader to manage Service Center, Self-Checkout, and Food Lion To-Go. You will hire and develop staff, supervise performance, and uphold a customer‑first culture while driving store financials and KPIs.

Responsibilities include scheduling, use of ACIS/CAO tools, maintaining safety standards, and ensuring excellent service. The role requires strong leadership, communication, and problem‑solving abilities in a store environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Able to meet physical requirements and age requirements.
• Must obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions.
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Ensure compliance with local, state and federal regulations.
• Adheres to all company guidelines, policies and standard practices.
• Maintains security standards.
• Successfully complete CBT and Training guide.
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
• Performs all other duties as assigned.

Skills

Leadership

Customer service

Team coaching

Store operations

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS systems

Food Lion To-Go platform

Job description

Food Lion is seeking a Front End Operations Leader to manage Service Center, Self-Checkout, and Food Lion To-Go. You will hire and develop staff, supervise performance, and uphold a customer‑first culture while driving store financials and KPIs.

Responsibilities include scheduling, use of ACIS/CAO tools, maintaining safety standards, and ensuring excellent service. The role requires strong leadership, communication, and problem‑solving abilities in a store environment.